Find it. Pay for it. Track it. Earn from it.
Hiro App is the primary digital touchpoint for customers — the whole journey in one place. Discover a nearby outlet, top up a wallet, pay for a cycle, watch it count down live, and earn rewards along the way.
The customer's whole journey — discovery, payment, tracking, and rewards in one app.
Hiro App is the primary digital touchpoint for end customers. It covers the full customer lifecycle — discovery, transaction, tracking, history, and rewards — so the entire visit lives in a single app.
Beyond being a payment tool, Hiro App functions as a customer retention and marketing engine for outlet operators. Loyalty and promotions are built into the platform rather than bolted on as a separate tool.
Hiro App only communicates directly with Hiro Platform. It has no direct connection to Hiro Link — every order, wallet top-up, payment, and cycle update passes through the Platform.
What Hiro App does
Outlet Locator
An in-app map interface to find the nearest Hiro-enabled laundry outlet — so discovery starts before the customer ever leaves home.
Wallet & top-up
Customers hold a credit balance inside the app and load it via eWallet or card. Top-ups are processed through Hiro Platform; the balance is stored and managed there, then spent on cycles.
Live cycle timer & order history
A countdown timer shows the time remaining on the current wash or dry, and order history keeps a complete record of past transactions, machines used, and amounts paid.
Marketing & loyalty
A retention engine built in: Cash Rebate earns back a percentage on each transaction, Birthday Free Wash gives a free wash in the customer's birthday month, Midnight Offer discounts off-peak hours up to 50%, and Flash Campaigns run limited-time promotions for launches and events.
The customer's window into one connected platform.
Hiro App is the customer touchpoint, but it never acts alone. Every action — placing an order, topping up, paying, tracking a cycle, loading marketing content or the outlet list — routes through Hiro Platform, the cloud core.
When a customer pays, the Platform runs its pre-checks, processes the payment through the gateway, records the transaction, and relays an activation command to the Hiro Link in the machine. Cycle telemetry flows back through the Platform to power the live countdown.
It's also the operator's marketing and retention engine, built into the same platform. Because loyalty, promotions, and reporting all live in the core, operators don't need a separate marketing tool to keep customers coming back.
Pay your way, and stay rewarded.
Hiro App does two jobs at once — it makes paying for a cycle effortless, and it keeps customers coming back. Both are handled through Hiro Platform.
Pay your way
Hold credit in the in-app wallet and spend it on cycles, or top up on demand via eWallet or card. Pick a machine at a specific outlet, confirm, and pay — the amount is deducted from the wallet balance and the machine starts once the payment clears.
Stay rewarded
Cash Rebate returns a percentage on spend, Birthday Free Wash thanks loyal customers, Midnight Offer rewards off-peak visits with discounts up to 50%, and Flash Campaigns spotlight new outlets and special events — all managed from the platform, no separate tool required.