See your outlet in real time.
Hiro Live is a self-service merchant portal app. It gives outlet operators direct, real-time visibility into their operations — sales, machine status, and analytics — so they can check on the business without calling Hiro support.
A merchant's view of the business — without picking up the phone.
Hiro Live is a merchant-facing mobile app for laundry outlet operators and franchise owners. It gives them direct visibility into their outlet operations, so routine monitoring no longer means a call or a message to Hiro's support team.
Operators watch sales as they happen, remotely activate a machine, and read reports on how each outlet is performing — all from their own phone, on their own schedule.
Hiro Live is deliberately view-and-activate only. Configuration such as pricing and business hours stays Hiro-managed, keeping the window clear without handing over the controls.
What Hiro Live does
View sales
See sales as they happen and browse the historical record — a real-time and past-performance view of every outlet on the account.
Remotely activate a machine
Start a wash cycle on any machine straight from the app — useful for assisting a customer or testing a unit without standing at the panel.
Per-machine live status
On the newer Hiro Link generation with compatible machines, see each machine's idle-or-busy state at a glance — telemetry served through the Platform.
Reports & analytics
Historical sales trends, per-machine utilization, peak-hour analysis, and payout/balance records — the numbers behind how an outlet is really doing.
Multi-outlet from one login
A single merchant account can view multiple outlets. Operators with several sites switch between them inside the same app — no separate logins.
Reads live data from the core — and nothing else.
Hiro Live only communicates directly with Hiro Platform, the cloud core. It has no direct connection to Hiro Link inside the machines — outlet and machine data is collected by the Platform and served to Hiro Live.
Because the Platform is the single source of truth for every transaction, the sales, status, and analytics an operator sees are the same records the rest of the system runs on. How rich the machine status is depends on whether the underlying Hiro Link runs in protocol-based or pulse-based mode.
By shifting routine monitoring and status queries to self-service, Hiro Live reduces merchants' dependency on Hiro's support team — support overhead no longer scales one-to-one with every new outlet.
View and activate — by design.
Hiro Live gives operators a clear window and one action, while the settings that shape the outlet stay under Hiro's management. The split keeps every outlet consistent and safe from accidental changes.
Monitor & activate
View real-time and historical sales, read reports and analytics, see per-machine live status where available, switch between multiple outlets, and remotely activate a machine. The full picture, plus one action.
Configuration
Pricing (set per machine group), enabling or disabling individual machines, and outlet business hours are not exposed to merchants — those changes go through Hiro. Refunds are handled by Hiro CS by default, with self-refund access available only as a signed opt-in.